In addition to reservations, of course, you also have guests who walk in spontaneously. Add these walk-ins in FRANK so your availability is always up to date and you can avoid getting overbooked. Adding walk-ins is even easier than adding reservations — you only need to select a ticket and the number of guests.
No hassle with details: you don’t need to enter contact information, date, or time.
Always up to date: walk-ins are automatically checked in for the current day and time.
Smart linking: FRANK links the walk-in, where possible, to the existing Shift of the Ticket. If it doesn’t find a match, the default duration is used.
How to add Walk-Ins in the Table View
In FRANK go to Reservations.
In the Table View, click on the table name on the left side.
Select the correct Ticket in the pop-up that appears on the right side.
If needed, adjust the number of guests.
How to add Walk-Ins in the List View
In FRANK go to Reservations.
Click on the blue + Reservation button at the top right.
Select Walk-in at the top.
Select the correct Ticket and set the correct number of guests.
Additional info when working with Walk-Ins
Do you want to add the guests' contact details? Save the booking as a normal reservation by clicking on reservation at the top of the popup.
When a walk-in leaves, click Check out to adjust the time to the actual departure and the table opens up for a new reservation again