Follow the steps below to troubleshoot common problems and report issues to the support team when needed.

Camera Feed Not Loading

Each mission may use multiple cameras, depending on the robot.

Sometimes, one or more camera feeds may not load properly.

Troubleshooting

If any camera feed is missing or stuck:

In many cases, this resolves the issue immediately.

If the camera feed is still not loading after reloading, please send the following to support:

This information allows the team to quickly check whether there is a bot or system issue and take action if needed.

If the robot is not responding to your inputs, follow these steps.

Make sure you are pressing the correct buttons for movement or arm control
Confirm you are controlling the correct robot and camera view
If you recently switched missions or views, allow a few seconds for controls to respond

If you are confident the correct controls are being used and the bot was working earlier in the mission, please report the issue with:

This helps the team determine whether the problem is related to the bot, connection, or system state.

The team is available to review and respond to TeleArms reports during the following hours:

Reports submitted outside these hours will be reviewed during the next available support window.

If the team is not available and the bot or camera is not working:

Click Complete Mission so the session can still be scored
Do not close the browser tab without completing the mission, as this may prevent the session from being recorded or scored
If another bot is available, complete the current mission and try a different bot