Find the issue you're experiencing below and follow the troubleshooting steps.
RoboCap Does Not Turn Green When Pressing the Operation Button
If the indicator light does not turn green when you press the Operation Button, check the following:
Check the Storage
If you've been using your RoboCap normally for several hours or days, the storage may be full.
RoboCap has approximately 215 GB of storage available for recordings, which supports up to 20 hours of recorded data.
When the storage is full, recording will not start and the indicator light will not turn green.
How to Fix It
Connect RoboCap to your computer using a USB-C cable.
Copy any recordings you want to keep to your computer.
Delete recorded files from RoboCap to free up storage space.
Try starting a new recording.
Check the Power Supply
An abnormal power supply may also prevent RoboCap from recording or cause it to stop unexpectedly during a recording.
For reliable operation:
Use the USB-C cable provided with your RoboCap to connect it to the power bank.
Use a power bank with a 5V/3A (15W) output.
Make sure the power bank has enough battery for your recording session.
Using a different cable or an incompatible power supply may cause RoboCap's battery to drain even while connected, which can interrupt recording or prevent files from saving correctly.
Recorded Files Cannot Be Opened or Appear Corrupted
If some recorded files (.mp4 or .db) cannot be opened or appear corrupted, RoboCap may not have finished saving the recording properly.
This can happen if:
You start another recording or power off RoboCap too soon after stopping a recording.
The connected power bank runs out of battery while the recording is being saved.
An abnormal power supply interrupts the device while recording or saving data.
How to Prevent This
Before recording:
Use a power bank with a 5V/3A (15W) output.
Use the USB-C cable provided with your RoboCap to connect it to the power bank.
Make sure the power bank has enough battery for your session.
After stopping a recording:
Wait for the full Green → Red → Blue → Red indicator light sequence to complete.
Once the light returns to red after blue, wait at least 5 seconds before starting another recording or powering off RoboCap.
Do not power off RoboCap or disconnect the power bank while the indicator light is blue, as the recording is still being saved.
Still Having Trouble?
If the issue continues after following the troubleshooting steps above, contact our support team: hardware@bitrobot.ai