If your EarthRover gets stuck, it could mean one of two things: either it's physically stuck on an obstacle or it isn't responding to your commands. Here are some troubleshooting steps to address both scenarios:

If your bot is physically stuck on an obstacle like a tree, grass, or has flipped over, please reach out to our customer support team for assistance. Our team can take the necessary measures to help. To expedite the process, provide detailed information about the situation and include images if possible.

If your bot isn't moving or responding to your commands, try these troubleshooting steps:

Ensure your Wi-Fi is connected and working. A stable internet connection is crucial for your bot's proper functioning.

You may not be properly connected to your bot. Try reloading the page twice by clicking the refresh button on your browser or pressing the F5 key on your keyboard.

If you selected keyboard as controls, ensure it's set to an English layout, as different layouts can sometimes cause input problems.

If the issue persists, switch to a different browser like Google Chrome or Microsoft Edge, as some browsers may encounter compatibility issues.

Close the current tab and open a new one. This can refresh the connection between your browser and the bot.

Restart your device to clear any temporary glitches or technical issues that might be affecting your bot's performance.

Try logging out of your account and then logging back in. This can refresh your connection and may resolve the issue.

Clear your browser's cache to remove any stored data that may be causing issues with your bot.

By following these steps, you should be able to resolve most issues and get your EarthRover moving again. If problems persist, contact our support team for further assistance.