What does it mean to be banned from Earth Rovers School?
Being banned means you've violated our terms of use, you'll lose access to our service and you can no longer drive even if you have a drive pass or TC balance.
We have a three-strike warning system: receiving three warnings leads to a permanent ban. Certain actions may result in an immediate ban.
Go here to learn more about Warnings and Ban.
How to submit an appeal
We understand that mistakes can happen, if you believe that you have been banned by mistake we encourage you to submit an appeal. Here's how:
Fill out this form to provide details about your case.
Click the chat widget in the lower-right corner to connect with our support team.
Appeal Process
Once you submit your appeal, our operations team will review the details and examine the driving footage to determine whether the warning or ban was justified.
If you have any supporting evidence, such as screenshots or additional information, please include them in your appeal. Providing relevant evidence can help speed up the review process.
Review Timeline
Our team carefully evaluates each appeal to ensure a fair decision. Please note that this process may take some time, and we appreciate your patience while we conduct a thorough review.
If your appeal is successful, you'll regain access to our service and can continue driving.
💡 Need further assistance?
Click the chat widget in the lower-right corner to connect with us.
We're here to help you from Monday to Friday SGT. 😊