If you received the below message, it means your drive is paused by our ops team. This could be due to minor violations like driving off-route, reckless driving, etc.
After receiving the message, here’s what you need to do:
Contact Customer Support: They will explain the issue and the violation. Just click "please click here to open Intercom" to reach our live support.
Agree to Follow the Rules: Once you acknowledge the violation and agree to avoid it in the future, the ops team will resume your drive.
Reload the Page: After the ops team resumes your drive, reload the page to continue driving.
Important Note: If you commit the same violation again after receiving the reminder, the ops team will terminate your ride prematurely, you will fail the mission, and lose a Life Point.
For more details, check out our Warnings and Ban: What They Mean to understand our Terms of Use.
💡 Need further assistance?
Click the chat widget in the lower-right corner to connect with us.
We're here to help you from Monday to Friday SGT. 😊