Your screen might turn black due to the bot suddenly losing connection or due to a technical glitch. Follow these troubleshooting steps that might help you resolve the issue.
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Ensure your Wi-Fi is connected and working. A stable internet connection is crucial for your bot's proper functioning.

You may not be properly connected to your bot. Try reloading the page twice by clicking the refresh button on your browser or pressing the F5 key on your keyboard.

If not yet, switch to Google Chrome browser for the best experience. Other browsers may not be compatible.

Close the current tab and open a new one. This can refresh the connection between your browser and the bot.

Restart your device to clear any temporary glitches or technical issues that might be affecting your bot's performance.

Clear your browser's cache to remove any stored data that may be causing issues with your bot.

VPNs or Firewalls can sometimes interfere. Try disabling them temporarily to see if that resolves the issue.
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By following these steps, you should be able to resolve the issue if not, please contact our support team for further assistance.

Your screen will also turn black if you receive a warning from us due to not following our Terms of Use. Once you receive a warning, our Admin will take over your ride and you will see this notification on your screen.
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To go back to your Dashboard, just click on "I understand, return home". If you believe that you have been warned by mistake, we encourage you to submit an appeal. Click the chat widget in the lower-right corner to connect with us.