Before You Get Started:
Pantry Status: You will need an "Active" or "Claimed" pantry listing. ✅
Permissions: You will need access to your Administrator email account. 👑
Time Expected: 1-3 Minutes ⏰
Still to need claim your listing or set-up your account? Email us at hello@getfull.com. Set-up takes just a few minutes!
Setting Scheduled Cut-Off for Pick-up Orders
To ensure smooth operations and manage order times effectively, administrators can adjust order cut-offs for pick-ups and scheduled distributions. This setting allows you to control when clients can place orders before their scheduled pick-up time.
How to Adjust Order Cut-Offs
Log into your Full Admin Dashboard
Ensure you have the appropriate administrative access.
Navigate to the Pick-Ups Page
From the main menu, go to the Pick-Ups section.
Find the pick-up time slot you’d like to adjust.
Edit Pick-Up Details
Click on the blue pencil icon under “Pick-Up Details” to edit settings.
Adjust the Cut-Off Settings
“Do you offer pickup?” → Ensure this is set to Yes.
“Accept orders until _ hours before” → Use the toggle to select how many hours before pick-up you want to allow orders.
Example: Setting this to 4 hours means that if a pick-up is scheduled for 10 AM, clients can place orders until 6 AM the same day.
“Allow orders during pickup window?” → Choose Yes or No.
If set to Yes, clients can schedule an order on the same day, even during the active distribution window. This is useful for situations where orders are packed as clients arrive.
If set to No, orders must be placed in advance and cannot be submitted during the active pick-up window.
Save Your Changes
Click Save Info to apply the updates to your pick-up schedule.
Example Scenario
A food pantry offers scheduled pick-ups every Tuesday from 10 AM - 2 PM.
If the cut-off is set to 4 hours before, clients can place orders until 6 AM on Tuesday.
If "Allow orders during pickup window" is enabled, a client could place an order at 11 AM on Tuesday and pick it up the same day.
Woohoo! You're All Set
That's it! You've successfully updated your information!