Skip to main content

Does Retry Apply to Free or Promotional Accounts?

Clarifies that Free Retry does not extend to free or promotional accounts (BOGO, giveaways, competitions, referrals).

🎁 Quick Answer

No. Free Retry is only available for originally purchased accounts. Accounts received through promotions, including Buy One Get One (BOGO) offers, giveaways, competitions, referrals, or any other campaign where a free account is awarded, are not eligible for a free Retry.


📖 What This Means

  • The Retry benefit is limited to one free Retry per original purchase.

  • It does not extend to any free or promotional account received as part of that purchase or campaign, for example, a BOGO account, a giveaway prize, or a referral bonus account.

  • If you're unsure whether your account counts as an original purchase or a promotional account, contact live chat with your account number to confirm.


🔗 Related Articles

Did this answer your question?