⏰ Overview
Retry accounts are typically issued within 24 to 48 hours of your request. If it's been longer, here's what to check.
🔍 Checklist
Confirm you actually claimed it. Retry accounts aren't issued automatically. You need to have contacted live chat after your account failed. See How to Claim Your Retry Account.
Confirm your account is eligible. Retry only applies to accounts purchased on or after 23rd July 2026, 12PM UK time. See Who Is Eligible for Retry?
Confirm you're within the claim window. You have 14 days from the breach date to request your retry. See Retry Claim Window.
Check your dashboard in case the account was issued but the notification didn't reach you.
💬 Still Nothing?
If you've confirmed all of the above and still don't have your retry account past 48 hours, reach out to live chat with your account number and the date you originally requested your retry, so support can look into the delay directly.
🧭 Looking for Something Else?
If your issue isn't about delayed issuance, see I Was Told I'm Not Eligible for Retry, Why?