Your account was purchased before 23rd July 2026, 12PM UK time. Retry only applies to accounts purchased on or after this date. See Does Retry Apply to Accounts Purchased Before July 23?

Your account is a free or promotional account. BOGO, giveaway, competition, and referral accounts aren't eligible, only originally purchased accounts. See Does Retry Apply to Free or Promotional Accounts?

You've already used your account's retry credit. Your account gets exactly one free retry, not one per stage. If you're already on a retry account and it fails, that credit is used, regardless of which stage it happened at. See One Retry Per Account: The Progression Rule or What Happens If You Fail Your Retry Account?

You've missed the claim window. You have 14 days from the date of your breach to request your retry. See Retry Claim Window.