Fyxer AI works across most versions of Outlook, but performance depends on which version you're using. Here’s what we recommend for the best experience.
Best Supported Versions
For the most reliable performance:
Outlook Web (browser-based – highly recommended)
Outlook Desktop app
New Outlook for Windows/Mac
Not Supported
Apple Mail (macOS) and iOS Mail App – Fyxer AI is not compatible with these.
Classic Outlook (Legacy Desktop) – Works for some features, but is less stable.
Third-Party or On-Premise Exchange Setups
Fyxer AI may not work reliably if you're using:
A custom Exchange server
A hybrid/on-premise Exchange environment
Third-party mail clients to access Outlook
These setups can block features like folder creation, email categorization, and calendar syncing.
Tip: If you're unsure, switch to Outlook Web for the smoothest experience.
Using Classic Outlook? Adjust These Settings
If you're still using Classic Outlook (not recommended, but functional):
Turn on Conversation View
Go to View > Show as Conversations > Tick the boxWiden the Category Column
Make sure your category labels are fully visible for Fyxer’s email sorting to make sense.
To enable Conversation View: Go to View in the top panel bar > Show as Conversations and tick this
Need help checking your setup? Message us via the in-app chat or email support@fyxer.com - we’re happy to take a look.
Frequently Asked Questions