🔗 Nexudus Integration: Frequently Asked Questions for Hosts
This article answers common questions for Hosts using Gable with Nexudus, including setup, bookings, guest info, and sync behavior.
🔄 Which data is synchronized with Gable?
Gable reads resource data when you first connect your listing.
We do not sync updates made later in Nexudus.
Gable does not read pricing or cancellation policies—set those directly on the Gable platform during onboarding.
📍 Why am I having trouble connecting a location?
The most common reason is a missing address in Nexudus.
✅ Ensure your location has a complete and valid address in Nexudus before attempting to connect it to Gable.
👤 Does Gable create a customer in Nexudus when bookings are made?
Yes. Gable automatically assigns bookings to a single customer:
Customer Name: Gable Reservation
Email: nexudus.alerts@gable.to
👥 Is guest information added to the Nexudus booking?
No. Gable does not sync guest personal details (e.g., name or email) to Nexudus.
View guest info in the Customer Notes field, which links to the full reservation on the Gable platform.
📅 When does Gable create a booking in Nexudus?
Only after a booking is Confirmed on the Gable platform:
Either via auto-approval, or
After manual approval by you, the Host
📏 Do resource booking limits apply to Gable bookings?
Yes. Nexudus settings like:
Advance booking windows
Booking durations
Late booking restrictions
…will all apply to Gable bookings.
⚠️ Exception: Cancellation policies must be managed directly on Gable.
❌ Can I cancel or modify Gable bookings in Nexudus?
While technically possible, you must not cancel or change times within Nexudus.
These changes won’t sync back to Gable and could confuse guests or disrupt their booking experience.
👉 Please email support@gable.to for any booking changes.
🧩 Which resources can be connected to Gable?
Resources must be:
Enabled for your web platform and member app
Marked as In-Service (to avoid booking failures)
If a resource is linked to multiple units, Gable will automatically split it per unit. Avoid linking inactive or test units.
🌍 Does Gable use one customer profile across locations?
Yes. All Gable bookings are assigned to the same customer across all connected locations:
Customer: Gable Reservation
Email: nexudus.alerts@gable.to
💰 Invoicing & Pricing FAQs
Gable does not sync pricing from Nexudus.
All financial details (pricing, payouts) are managed entirely within Gable.
📌 Note: Common spaces—like hot desks or shared seating—are mapped to a single Common Space in Gable. These cannot be assigned to other space types.
💬 Still Have Questions?
We’re happy to help! Reach out to support@gable.to for assistance anytime.