🔗 OfficeRnD Integration: Frequently Asked Questions for Hosts
This article answers the most common questions about Gable’s integration with OfficeRnD to help Hosts connect and manage their spaces smoothly.
❓ Why am I receiving the error: “Company cannot be found”?
This error usually means the company name or member name was not entered correctly in OfficeRnD during setup.
✅ What to check
Go back to Step 3 of the setup process and confirm the following:
The first connection must exactly match the required values:
Company:
Gable ReservationsMember:
Gable Member
🏢 Using multiple OfficeRnD locations
If you have multiple locations in OfficeRnD and are creating separate Gable companies for each location:
Your first connection must still use the exact names:
Gable ReservationsGable Member
After the first successful connection, you must use unique identifiers for each additional company to avoid conflicts.
Examples:
Gable Reservations – Dallas
Gable Reservations – Austin
ℹ️ Important note
You do not need to update or rename Gable Member or Gable Reservations inside the Gable pop-up. All uniqueness should be handled on the OfficeRnD side after the initial connection.
🔄 Which data is synchronized with Gable?
Gable reads the resource data at the time of onboarding your listing.
We do not continuously sync updates made later in OfficeRnD.
Pricing and cancellation policies are not synced—set these directly on the Gable platform.
📍 Why am I having trouble connecting a location?
The most common issue is a missing or incorrect address in OfficeRnD.
Before connecting to Gable, make sure your location has a saved, accurate address in OfficeRnD that matches the address in Gable.
👤 When Gable creates a booking, does it create a customer in OfficeRnD?
Yes—all bookings from Gable are assigned to a single customer:
Customer: Gable Reservations
User: Gable Member
👥 Is guest information added to the OfficeRnD booking?
No. Gable does not push personal guest data (name, email, etc.) to OfficeRnD.
Guest details are available in the Customer Notes and linked to the Gable reservation.
📅 When does Gable create a booking in OfficeRnD?
Gable only creates the booking in OfficeRnD after it’s confirmed on the Gable platform—either:
Automatically, via your space settings and calendar integration
Or manually, by you as the Host when a reservation request is received
❌ Can I cancel or change a Gable booking in OfficeRnD?
Technically yes—but you should not.
Changes made in OfficeRnD do not reflect on Gable, which can lead to confusion and a poor guest experience.
👉 Please contact support@gable.to to make changes.
🧩 Which resources can be connected to Gable?
Resources must be:
Enabled for both your web platform and member app
In-Service (units not in service will cause booking failures)
If a resource is linked to multiple units, Gable will split it per unit. Avoid mapping unavailable units.
🌍 Does Gable use one customer across all locations?
Yes. Gable typically uses a single customer profile across all connected locations, unless you’ve customized this per site during setup.
💰 Invoicing & Pricing FAQs
Gable does not auto-assign prices from OfficeRnD.
All pricing and payout details are managed entirely within the Gable platform.
📌 Note: Common spaces (e.g., hot desks or shared seating) are mapped as a single Common Space in Gable and cannot be mapped to other space types.
💬 Still Have Questions?
We’re happy to help:
Chat with us in the bottom right corner
Email us anytime at support@gable.to.