Q: Why am I receiving the error "Company cannot be found"?
This error is due to the company "Gable Reservations" and user of "Gable Member" not being entered into OfficeRnD properly. Please refer back to the step (Step 3) of adding a company and adding a member to correct the spelling or making sure they were entered properly.
Q: Which data is synchronized with Gable?
Gable reads the resource information upon adding a new listing, but this data remains stale and we do not synchronize changes made in OfficeRnD.
Gable does not read or synchronize the prices and cancellation policy - these settings should be set on the Gable platform when you are onboarding your spaces.
Q: Why am I have issues connecting my location?
Most commonly the issue with connecting a location is that you do not have a saved address in OfficeRnD. Before any connections with Gable can be made, you should ensure the address is input correctly into OfficeRnD.
Q: When Gable creates a new booking, does it also add a new customer to OfficeRnD?
All Gable bookings will be assigned to a single customer who you added during the connection process:
Gable Reservations - Gable Member
Q: Is the guest information added to the booking?
No. You can find the guest information in the customer notes link to see the reservation on the Gable platform with the guest information. We do not push and personal information (name, email, etc.) of our clients through OfficeRnD.
Q: When does Gable create a booking on OfficeRnD?
Gable creates the booking only after the booking is Confirmed, whether it was automatically confirmed by the space settings or you manually approved it on the Gable platform.
Q: Can we cancel or move bookings made by Gable?
While technically you can do it, you must not change the time or cancel the booking. This will not affect the booking in Gable, which will remain the same and confirmed. This can result in confused clients and poor booking experiences.
Any desired change about a booking from Gable should be requested from the support team (support@gable.to).
Q: Which resources can be connected to Gable?
All resources in your platform that are enabled for your web platform and member app:
When resources are linked to multiple units, we split the resource to each unit
Noting that all units will be selectable even if they are not in service, when the user tries to book them it will fail. Please connect only units that are In-Service.
Q: Does it create one customer over all different locations?
All Bookings made by Gable will be assigned to single customer across all locations, or based on how you set up each location.
Q: Invoicing FAQs:
Gable does not auto-assign or read the pricing from the booking in OfficeRnD.
All pricing and payout information exists in the Gable platform.
Note: Common space - resources that can be booked simultaneously or have multiple Hot desk units are mapped to a single Common Space and cannot be mapped to other space types.