User Feedback gives you the ability to search through Gartner's library of direct user quotes to understand firsthand what's important to your user. You can discover new trends by exploring a particular market or search for specific keywords to inform or validate your current product strategy.

Each search result will call out key details about the quote, such as the profile of the user and sentiment of the quote.

See also: Saving and exporting quotes

You can browse through quotes of a particular market by choosing a market on the top left of the filter bar. Your Market will default to the market you have selected under the User Needs tab. User Feedback will default to this market if you reset search or refresh the page.

To change your default market, go to User Needs and update the market selected there. When searching for User Feedback you can select additional markets or search within all markets.

🏭Industry: The user company's category of primary business activities e.g. Finance

🪪User Role: The role the user has in their company e.g. IT Services

🗺️Region: The geographic region where the user is based e.g. Latin America

📊Firm Size: The user company's size in revenue e.g. 250M - 1B USD

Time period: The date the user provided feedback

Vendor: The name of the company that produces the product

Product: The name of the application/solution

Sentiment: Either positive or negative sentiment detected in the quote

See trends on what users are talking about with the trend callouts highlighting top positive sentiment trends, negative sentiment trends, and emerging trends. Click on the trends to view the quotes in your results.

As you type in your search you will see that auto-fill has identified potential matches in the following categories: