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Misc & Troubleshooting
If you're running into issues, check here for recommendations.
What should I do if my data is wrong?Learn how Geine syncs your data and what to do when your data is off.
Granting Genie Collaborator AccessThis is a short walkthrough of how to provide Genie with collaborator access.
Feature Update: Navigation BarMaps are only useful when you know how to read them. Learn the ins and outs of our new navigation bar so you don't get lost when creating a PO.
Troubleshooting Login or Operation Issues with GenieWhat to do if your account isn't responsive or inaccessible.
How to Manually Sync Your Shopify Data in GenieLearn how to quickly update your inventory data within Genie.
Why aren't my POs showing in my accountLearn our PO import process and why it may take longer than expected
Handling Stock Transfers & StocktakesLearn what tools you can use to help you complete stock transfers and stocktakes.