Genie calculates your Average Daily Sale for a given product by pulling "Fulfilled" and "Completed" orders from the associated location(s) and will average it out over the sales period you have set in your insight settings.
These sales are pulled using webhooks and future-affirmed during our daily syncs. This ensures that you have near real-time updates on sales numbers.
However, there are a couple of things that can go wrong and cause the Average daily sales number to skew or be incorrect at times. Below, we will highlight the most common issues and how to resolve them.
1. Failed Webhooks
As much as we'd love for webhooks to be 100% successful, there are times when they can fail, Shopify doesn't send them, or they get backed up in our system and cause an error. This is why we still use daily periodic syncs to ensure that if this happens, you will still have close to real-time numbers for the day.
Now, if you are reviewing/analyzing your products and notice that something seems off, there is a very simple and easy solution you can use before reaching out to support. The solution is to run a manual sync from 1 of 3 places in the product.
From the Dashboard in the top right corner.
From the Inventory table in the top right corner.
From the Settings page under General.
Clicking one of these buttons labeled Sync with Shopify will run a manual sync on your account to pull all of the relevant data for that moment. Bear in mind, depending on the number of variants you have, it can take anywhere from a couple of minutes to over 30 minutes, so please be patient.
2. The Product was never published
Our system uses Shopify publish dates to attribute sales to products. If a product was never published, Genie won't pull sales data and apply it to the product in question.
The easiest way to verify if this is the case is to check the Shopify Status and Shopify Publish Date in the Product Profile (see below).
If the product's Shopify Status is Active, you have nothing to worry about; it may be another issue.
If the product's Shopify Status is Draft and the Publish date is blank, then this would explain why the product has no sales data.
This can be resolved by publishing the product and, if necessary, setting it back as a draft. The change is to ensure that the publish date is set at least once. After it has been set, the sales will be accounted for as normal moving forward.
3. Database Desync
Our database desyncing is another case of a worst-case scenario, but it is liable to happen from time to time. As much as we try to put fail-safes in place, things happen. The solution here is the same as for number 1. A good resync should do the trick in most data-related issues.
But if syncing yourself doesn't do the trick, this is where you should reach out to support. They will be able to run a deeper sync and will know any issues currently being worked on.
In general, we recommend reviewing your products and running manual syncs whenever something seems off or incorrect with your insights or product information. Tech isn't perfect, and issues do arise here and there. Only after you have ruled out any syncing errors and product publication issues should you reach out to support.
This allows support to skip some of the more obvious steps and get to the root of the issue sooner.
Thank you for reading this Help Center article! Our goal is to help you become an inventory pro. If you have any other questions, feel free to reach out to our team, book a meeting, or explore more of our Help Center for more guides on navigating and configuring Genie. And if you want more information on building analytical views, check out our guides on the inventory table and creating new views.
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