From the incident report home screen, enter the Incident Time and Incident Date (if the incident report was initiated via dispatch, these fields should already be filled out).
IMPORTANT NOTE: Incident Time & Incident Date are 2 of 4 mandatory fields that are required before an incident report can be saved.
After entering incident time and incident date, you will then proceed to select the specific incident location. Note, additional fields may appear based on the selection you make under INCIDENT LOCATION. For example, if you select Marked Ski Run a dependent drop down will appear allowing you to choose the specific ski run by name.
Helpful Hint: Start typing the name of the ski run, terrain park/terrain park feature or lift to filter the results based on what you type.
Ski runs, freestyle terrain, lifts and hiking/biking trails will only display by name if they have been previously mapped on the manager dashboard.
A text box below the Incident Location drop down(s) allows you to write the specifics of the incident location (e.g., “beside the fence at the last turn of Cowabunga”).
After selecting your incident location, select the PIN LOCATION ON MAP (if this feature is enabled for your resort), which will allow you to geo locate the specific area where the incident occurred. Use the map screen to zoom in and move the map marker to the correct location. Simply tap the screen with your finger (or click with your mouse) on the spot where you want to drop the map pin.
Once you have chosen the correct spot, choose CAPTURE PINNED LOCATION to close the map. You will now see your longitude and latitude coordinates have been recorded.
If you need to change the coordinates, select RESET PIN LOCATION to move the map pin to another location.
Next, you’ll proceed to complete each of the relevant incident report sections. You can complete the sections in any order. Just remember, you can’t save until you also input the Patient First Name & Patient Last Name from the “Injured Person Details & History” section. For the purposes of this guide, we’ll walk through completing the sections in sequential order.
Select the Injured Person Details & History section to fill out all the details regarding the injured person.
IMPORTANT NOTE: Patient First Name & Patient Last Name are the other 2 mandatory fields that are required before an incident report can be saved.
Helpful Hint: For any drop-down type question within the incident report, you can start to type the answer option which will filter the results that display. You will only get a result if your query matches the available answer options. To remove a selection without making another one (so the field will be empty again), simply select the “x” directly beside the drop-down arrow.
After completing the patient information, you will then complete the “Description of Incident” section, which you can access either selecting that section name from the scrollable section headers that appear just beneath the heading “Report Sections”, or by using the right arrow button located at the top right-hand corner of the screen. To clear and redo a signature, choose the blue “Clear” button to the right of the signature box.
The next section to be filled out is “Equipment”. Based on the selections you make, additional drop down or text fields may populate for you to complete.
Next, you will add any applicable injuries the person sustained by filling out the “Probable Injury” report section. To add more than one injury, select the ADD INJURY button.
After you’ve added any injuries, you will then complete the “First Aid Rendered” section to document any first aid provided on scene and back at base.
Next, you will complete the “Transport & Patrollers” section. This is where you will select all the pertinent details regarding how the injured person arrived at resort aid, the patrollers involved, etc. Based on the selections you make additional drop text fields may populate for you to complete.
Helpful Hint: For Select Patroller, you can start to type the patroller’s name which will filter the results that display.
If the incident report was initiated by dispatch there will already be a patroller assigned to the report.
The next section, “Site Conditions”, is where you will record information as it relates to outdoor conditions and the type of surface where the incident occurred.
The next section to be completed is “Witness”.
IMPORTANT NOTE: If your resort does not have “Witness” enabled this section will not appear.
The last section of the incident report you will complete is “Additional Questions”. Selecting the corresponding Incident Type will pre-populate a list of questions to be answered.
IMPORTANT NOTE: If your resort does not have “Additional Questions” enabled, this section will not appear.
Scroll down to the bottom of the main incident report screen to complete the final remaining questions Flag Incident to Management for Review and Patroller Comments (if these questions are enabled for your location).
Under the “Report Completion” heading, add your name, date and signature. To clear and redo your signature, select the blue “Clear” button to the right of the signature box.
Lastly, select SAVE now that you’ve filled out all information regarding the incident. Regardless of the option you choose (Save Incomplete Report To This Device, Save Incomplete Report to Cloud or Save and Close Out Report to Cloud), you will receive a follow up prompt confirming your selection. The next section will go into further detail regarding locally saved reports and reports saved to the cloud (not yet submitted for approval).
Remember, once you have added the Incident Date, Incident Time, Patient First Name & Patient Last Name you can choose to save the incident report to the local device or as in progress to the cloud as many times as you like. You do not have to wait until the report is fully complete in order to save.