Waivers - Customer Facing Application
The EDGEauditor Waivers platform is the front-end application guests will use to complete waivers. We’ll go through how to find/review submitted waivers later on. This first section will focus on the guest experience using the waiver application. There are 2 ways for guests to complete waivers:
Option #1 > App
Downloading the app from download.edgeauditor.com so guests can complete waivers on tablets at your location. You’ll want to choose one of the download options that appear directly beneath the EDGEauditor Waivers logo (the option to the left of this is for the EDGEauditor Resorts application which is what staff use to complete reports, park builds, etc.).
IMPORTANT: If you are using an iOS device (iPad), before you can access the app for the first time you will need to go into Settings > General > Profile (or Device Management) > CloudStorm Solutions > Trust "CloudStorm" > Trust.
After the app is installed, configure the tablets with the location code and auth key as provided by your EDGEauditor account manager.
Tablets are now ready for guests to complete waivers.
Option #2 > Web Browser
Allow guests the opportunity to complete the waiver via a computer or their mobile phone with the browser version of EDGEauditor waivers. If using this option, you will be provided with a unique URL that you can either email directly to guests or link to from your website.
IMPORTANT: The browser version of waivers is only compatible with Chrome, Chromium, Firefox and Safari browsers. If a guest tries to use a browser that is not supported, they will receive a pop-up message that states to use one of the four supported browsers.
Protecting Guest Privacy
If an in-progress waiver is left idle for 1 minute, a pop-up will appear. If the guest does not click anywhere on screen within the 10-second window, the waiver will time out and redirect back to the main waiver selection screen and erase any information entered by the guest. This feature is available with the app version of waivers.
Sending Guest PDF Copy of Signed Waiver
For each waiver, you can choose whether to allow guests to receive a PDF copy of their signed waiver. If you would like to enable this feature, please provide your account manager with the following information:
Name the email should come from (the from address will always be no-reply@edgeauditor.com)
Email subject line
Text for the email body
NOTE: For any minors, a copy of their waiver will be sent to the parent/guardian who is signing the waiver on their behalf.
Whether a guest is using the app or browser version of EDGEauditor Waivers, the first screen guests will see is the waiver selection screen. The waiver(s) attached to the waiver station will be visible for guests to select.
Navigating the Waivers Selection Screen
Any images or instructional text for your waiver station will appear at the top of the screen.
Guests will tap/click anywhere on a waiver image to select that waiver. A selected waiver will have a checkmark in the top right-hand corner. To de-select a waiver, simply click the waiver image again to remove the checkmark.
If you are offering more than one waiver, guests can select multiple waivers at once. With this method, the guest will only have to import their contact information once and it will be applied to both waivers.
Once a waiver has been selected, guests will be able to click GET STARTED to begin the waiver process.
The gear icon in the top right-hand corner of the screen is what you will click on if you need to reconfigure your waiver station or add a new one by providing your location code and auth key.
Individual vs. Family Waiver
After the waiver selection screen, the guest will choose to complete an individual waiver or go through the family waiver process by selecting one of the images shown below.
Individual Waiver > If the guest is a minor, a parent/guardian must be present to fill in their contact information and sign the waiver.
Family Waiver > In order to use the family waiver, ALL guests must live at the same address (if your collecting address information). If not, each guest must fill out an individual waiver. For family waivers with minors, a parent/guardian must be present to sign the minor’s waiver.