Thank you for choosing to port your existing phone number to our service. This guide will walk you through the exact steps required to complete this process successfully.
Important Information Before You Begin
!!! We do not yet support Text Messaging Capabilities. If you need this, reach out to your Breezy Onboarding contact before proceeding. !!!
The porting process can take up to 4 weeks to complete
You must keep your current service active until the port is complete
For US local numbers, messaging capabilities require A2P 10DLC campaign registration
All information provided must exactly match your current carrier's records
Toll-free numbers may or may not be eligible for porting (we'll verify this with you)
Transfer PINs are time-limited, so obtain them close to submission time
Step 1: Prepare Required Documentation
You will need to provide the following:
Letter of Authorization (LOA)
Download the LOA form
Complete all fields with information that exactly matches your current carrier's records
Must be signed by the authorized user/account owner
Electronic signatures are acceptable
Customer Service Record (CSR)
Contact your current service provider to obtain this record
This verifies your account details and number ownership
Last Three Monthly Bills
Must include your last three consecutive bills
All bills must show the same account holder information
Each bill must include:
Your account number
Authorized user/owner name
Service address
The phone number(s) you wish to port
Service Address Information
Must be a physical address (PO Boxes are not accepted)
Must match exactly what's on file with your current carrier
Transfer PIN for Each Line
Request a transfer PIN for each individual phone number (not just one PIN for the account)
Note: These PINs typically expire after a certain period, so obtain them close to your submission date
Step 2: Submit Your Port Request
Email us with all documentation collected in Step 1
Include the full name of the authorized user/account owner
Verify all information matches your current carrier's records before submission
Step 3: Wait for Initial Review
We will review your submission within 24 hours
If any information is incorrect or missing, we will contact you for corrections
Step 4: Port Request Processing
Once approved by our team, your request will be submitted to your current carrier
This process typically takes 1-2 weeks
Do not cancel your service with your current provider during this time
Step 5: Response from Current Carrier
There are two possible outcomes:
Approved: You will receive a confirmed date for when your number will be ported
Rejected: If rejected, we will inform you of the reason. Common reasons include:
Information mismatch with current carrier records
Incorrect account PIN
Request submitted by unauthorized user
If rejected, you will need to contact your current carrier to resolve the issue before we can resubmit.
Step 6: Prepare for the Port Date
We will notify you of your confirmed port date via email
Ensure your account is set up and ready to use the ported number
Configure any necessary call forwarding or routing settings before the port date
Step 7: Port Completion
On the scheduled date, your number will be transferred to our service
You will receive email confirmation when the port is complete
Our team will conduct thorough testing with all major carriers (T-Mobile, AT&T, Verizon)
We'll test both incoming and outgoing calls and texts for each number
You can begin using your number for voice services once testing is complete
Step 8: For US Local Numbers with Messaging Needs
If you need SMS/MMS capabilities for a US local number, you'll need to complete A2P 10DLC registration:
Brand Registration You must provide:
Legal company/entity name
Company type/entity type (e.g., private for-profit, public for-profit, non-profit)
EIN/Tax ID number
Business registration address (must match official records)
Company website URL (must be active and contain privacy policy, contact info)
Authorized representative information (name, email, phone)
Campaign Registration For each messaging campaign, provide:
Campaign name (internal reference)
Use case category (marketing, informational, 2FA, etc.)
Sample message content (templates you plan to use)
Detailed description of opt-in process
Estimated monthly message volume
Vertical/industry category
Verification Process
Basic verification is automatic
Advanced verification may require additional documentation
Verification can take 1-14 days depending on verification level
Post-Port Messaging Activation
Set up and verify your A2P 10DLC campaign before your port date
After port completion, wait 1-2 days for SMS routing to update
Add your number to the Messaging Service
Wait for the number to reach "Registered" status for 10DLC
Once registered, messaging capabilities will be enabled
Note: Message throughput (how many messages you can send per minute) is determined by your campaign type and verification level.
Step 9: Caller ID Registration
After your numbers are successfully ported:
We will register your phone numbers with Hiya's platform
This helps prevent your calls from being flagged as spam
Ensures your caller ID displays correctly when making calls
Enhances overall call quality and recipient trust
Need Help?
If you have any questions or need assistance during the porting process, please contact our support team at support@getbreezyapp.com.
Remember:
Do not cancel your service with your current provider until the port is complete
All information must match exactly with your current carrier's records
The entire process can take up to 4 weeks to complete