Why do upgrade prompts appear when I try to access certain features?
Users may encounter upgrade prompts when attempting to access certain features or complete actions. These prompts generally appear due to two primary reasons:
Limitations of the Current Subscription Tier
Permission Settings Misconfigurations
Below, we explain these reasons in detail and provide guidance on how to resolve them.
Limitations of the Current Subscription Tier
Certain features, such as Menus, Analytics, Nutrition, and Inventory, are available only to users on the 'Scale' subscription plan. If your account is on the 'Starter' plan, you will see upgrade prompts when attempting to access or use these features. These prompts indicate that the desired feature is not included in your current subscription level. For example:
Upgrading to the 'Scale' plan will enable access to premium features, including those unavailable on the 'Starter' plan.
Users on the 'Starter' plan may see upgrade prompts for advanced features like inventory management, which require the 'Scale' subscription.
Permission Settings Misconfigurations
Even if you are subscribed to the correct plan that offers a specific feature, such as Inventory, you may still encounter upgrade prompts if your user role lacks sufficient permissions. For instance:
Creating a new count sheet in Inventory requires Manager-level permissions. If your role does not have these permissions, upgrade or access prompts may appear.
In such cases, the account owner or administrator must update your user role to include Manager-level permissions for the relevant module.
This ensures that all necessary actions related to your role can be performed without encountering unnecessary access barriers.
Resolving the Issue
To address upgrade prompts effectively, follow these steps:
Step 1: Verify Subscription Requirements
Review your current subscription plan.
Check if the feature you are trying to access requires a higher-tier plan like 'Scale.'
If necessary, upgrade your subscription by contacting support or through the application's settings.
Step 2: Check User Permissions
Confirm your user role and its associated permissions.
Contact your account administrator or owner to ensure you have the necessary permissions to access or utilize the feature in question.
Frequently Asked Scenarios
Here are common scenarios where upgrade prompts may appear:
A user on the Starter plan tries to access advanced features like Menus or Nutrition.
A user with insufficient permissions under the Inventory module attempts to create a count sheet despite having the module in their plan.
By understanding the causes behind upgrade prompts and following the provided solutions, users can ensure uninterrupted access to their necessary tools and features.