You've hit Execute on your campaign, but 24–48 hours later there's still no activity — no sends logged, no contacts progressing, no replies. Before contacting support, work through this checklist systematically. Most stuck campaigns have one of the following causes.
Step-by-step checklist
1. Check your sending account health
Go to Accounts in the left menu. Look at the health status of the account attached to this campaign.
If it shows a red or orange health indicator, the account has an issue preventing sending. Click on the account to see the specific error and resolve it (see related articles for Gmail and Outlook fixes).
If the account was recently added, it may still be in the warmup phase. New mailboxes start sending slowly and gradually increase volume over 2–4 weeks.
2. Is your mailbox in warmup?
New email accounts go through an automatic warmup period. During this phase, the system sends warmup emails to protect your domain reputation — but your campaign emails are also being sent, just at a low volume initially.
If you enabled Ramp Up, the system will gradually increase your daily send limit over time. On day 1, you may only send 5–10 emails. This is expected and correct behaviour.
3. Confirm the sequence is saved correctly
Open the campaign → Sequence tab. Verify:
At least one step exists and is saved (not in draft state).
The first step has content — it is not blank.
The delay between steps is set correctly (e.g. not accidentally set to 30 days instead of 3 days).
4. Check that contacts are in the campaign
Go to Campaign → Contacts tab. Confirm contacts are listed and show a status of "Pending" or "In progress". If the contacts tab is empty, the campaign has no one to send to.
5. For LinkedIn campaigns — check if the account is still connected
LinkedIn sometimes disconnects accounts in the background (especially after a LinkedIn password change or security check). Go to Accounts, click your LinkedIn account, and verify it still shows as active. If it's disconnected, reconnect it and the campaign should resume.
6. Check sending hours and timezone settings
GetReplies sends emails and LinkedIn messages only during business hours based on your configured timezone. If your timezone is set incorrectly, sends may be scheduled for outside your current local time. Check this under Settings → Sending hours or similar configuration.
Still nothing after checking all of the above?
Share the campaign URL (copy it from your browser's address bar while on the campaign page) with GetReplies support. The team can inspect the campaign from the backend and identify exactly what is blocking execution.