To keep in line with our KAN Policies and Processes, and to make our Compliance Assurance programme effective, you have to update and maintain these registers. We will use these registers and this information to monitor and advise on how you can improve your business.

The ‘Registers’ page is only for members of the Kiwi Adviser Network. If you cannot see the following button on the left-side menu of Trail and are a member of KAN, please contact support and we will help you out.

If you’re interested in joining the Kiwi Adviser Network to access these features, among many more, you can register your interest here and we’ll be in touch.

NOTE: Certain registers cannot be edited. This means that you cannot edit an entry when added, nor can you delete any entries. If you have any questions or need some help with this, please contact support.

Basic Functions of the Register

Add Entry - On every page (except the Complaints Register and Professional Development Calendar) you have the ability to add entries to the register. We’ll go into more detail on how each register changes the information you can add below.

Sort by Person/Team - This button located to the right of Add Entry is used when you wish to filter by person/team when viewing each register.

Sort by Time Frame - This button is used when you wish to filter the register entries by different timeframes.

Change Columns - You can use this button to change the columns displayed to you when viewing each register.

Download - Each register can be extracted to an Excel Spreadsheet for further analysis or audit purposes. The download will change based on your filters selected in the previous buttons.

Human Resources Section

Approved People Register

In this register, you can view members of your business included in KAN’s Compliance Assurance Programme.

Professional Development Calendar

Here is where you can find all upcoming events in relation to your professional development.

Continuing Professional Development Register

You can find out more about when to add an entry to this register under the ‘Training and Upskilling’ section of our KAN Policy Handbook.

Advice Section

Complaints Register

NOTE: This used to be found under your ‘Reports’ page, but it has now migrated to the Registers page.

Complaints are added automatically to this register when a Complaint is created. This can be done either in the profile of a client, or a client can do this in their client portal.

Operational Infrastructure Section

Outsourced Provider & Technology Solutions Register

You can find out more about when to add an entry to this register under the ‘Outsourcing and Procurement’ section of our KAN Policy Handbook.

Referral Register

You can find out more about when to add an entry to this register under the ‘Referral’ section of our KAN Policy Handbook.

NOTE: This used to be found under your Personal Settings, but has now migrated to the Registers page

When a new Referral is added, it automatically creates them a profile in your organisation. You can then add this person to a profile under the relationship tag of ‘Referrer’. You will then have a list of all referrals made by the Referrer in their profile. Here’s a guide on how this works.

Marketing/Advertising Register

You can find out more about when to add an entry to this register under the ‘Marketing and Advertising’ section of our KAN Policy Handbook.

Incident Register

You can find out more about when to add an entry to this register under the ‘Material Issues and Breaches’ section of our KAN Policy Handbook.

Governance Section

Conflicts of Interest Register

You can find out more about when to add an entry to this register under the ‘Conflicts of Interest’ section of our KAN Policy Handbook.

Gift Register

You can find out more about when to add an entry to this register under the ‘Conflicts of Interest’ section of our KAN Policy Handbook.

Risk & Compliance Section

Risk Register

You can find out more about when to add an entry to this register under the ‘Compliance Assurance’ section of our KAN Policy Handbook.

If you need any help, please contact us at support, and we’ll be happy to help you!

Did this answer your question?