Three ways to reach us, depending on how fast you need a response.
1. In-app chat (fastest)
Where: bottom-left corner of any page in Vamos (the chat bubble).
Best for:
Quick questions
Technical issues
Troubleshooting in real-time
Feature questions
Response time:
Business hours: 1–4 hours
Outside business hours: within 24 hours
How to use it:
Click the chat bubble.
Describe your issue clearly.
Include what you were doing and what happened.
Add screenshots if helpful.
2. Email support
Address: contact@getvamos.ai
Best for:
Non-urgent issues
Billing and account questions
Detailed technical issues
Feature requests
Anything that needs screenshots or attachments
Response time:
Within 24 hours
Complex issues: 1–2 business days
What to include:
Your account email address
Clear description of the problem
Steps to reproduce (if applicable)
Screenshots or screen recordings
Browser and device info
Exact error messages
3. Onboarding and support calls
Best for:
New users needing setup help
Complex workflow questions
Strategy consultation
Feature deep-dives
Unblocking complicated issues
What's included:
Screen-share walkthrough
Personalized setup assistance
Workflow optimization tips
Q&A about features
Best practices for your use case
Duration: 20–30 minutes Cost: Free for all users
How to prepare:
Have specific questions ready
Know what outcome you're aiming for
Have your Brand Profile partially filled in
Be ready to share your screen
When to use which channel
Situation | Channel |
Stuck right now, can't work | In-app chat |
Billing / refund question | |
Bug with screenshots | |
Feature request | |
New user, want guided setup | Book a call |
Need strategy help | Book a call |
Outside business hours | Email or chat (queued) |
Common requests + quick routes
"I can't log in" → In-app chat or email. Include: your email address + the exact error.
"My credits disappeared" → Email contact@getvamos.ai. Include: account email + roughly when you last saw your balance.
"Feature isn't working" → In-app chat. Include: what you tried, what happened, screenshot.
"I need a refund" → Email contact@getvamos.ai. Include: account email, reason, purchase date. Refunds within 7 days, reviewed case-by-case.
"How do I [task]?" → Check the help center first. If not covered, in-app chat.
"Payment failed" → Update your card at Settings → Billing. If that doesn't resolve it, email support.
Community and updates
Changelogs and product updates — we email paying users when major features ship. Check your inbox for our monthly changelog.
Roadmap feedback — reply to any of our emails or drop it in the chat widget. We read everything.
Related: FAQ · Managing your subscription
We respond within 24 hours on business days — usually much faster.