Why set up this flow?
🏄♀️ Reduce customer service requests: Automate order shipment notifications.
❤️ Improve customer experience: Provide easy and quick access to order tracking directly on WhatsApp for smoother communication.
👤 Increase your WhatsApp opt-ins to give your customers exclusive access to your offers over the long term.
👀 On average, our clients experience a 15% reduction in support tickets related to order tracking thanks to this Tracking Flow.
How to set up this flow?
The structure of the Tracking Link Flow is available in your template library:
👉 Go to Flow > Library > Tracking Link Flow to add it to your workspace and customize the messages.
Step 1️⃣: How to trigger this flow?
Via Shopify: With our native integration.
Via Klaviyo: With our native integration (simplified webhook).
Learn how to trigger a WhatsApp conversation from Klaviyo here.
Via another CRM: Using our Webhook system.
To learn more about how webhooks work, click here.
Step 2️⃣: Shipment confirmation
This message allows your customer to track their package via WhatsApp. Depending on their response, you can offer an adapted scenario right after triggering the event.
If they want to track by email 💌: Confirm the request and offer your customer the option to join the WhatsApp Club.
Example of a Tracking Link Flow
Tips & Advice for the Tracking Flow
📨 Be precise and transparent: When confirming the shipment, include all necessary details, such as the tracking link, so the customer feels confident throughout the process.