Why set up this flow?
✅ Reduce customer service requests: Automate refund notifications to prevent repetitive inquiries about return statuses.
⏱️ Save time: Automate key steps in the refund process to free up your team's time and improve efficiency.
👀 Enhance transparency: Provide clear and real-time information, building trust with your customers in the return and refund process.
How to set up this flow?
The structure of the Reverse Delivery Flow is available in your template library:
👉 Go to Flow > Library > Reverse Delivery to add it to your workspace and customize the messages.
How to trigger this flow?
Via Shopify: With our native integration.
Via Klaviyo: With our native integration (simplified webhook).
Learn how to trigger a WhatsApp conversation from Klaviyo here.
Via another CRM: Using our Webhook system.
To learn more about how webhooks work, click here.
Step 2️⃣: Payment Confirmation
This message confirms the receipt of the package in your warehouse, indicates that the payment will be processed to the customer's account, and includes a link to track the exchange on WhatsApp.
Example of a Reverse Delivery Flow
Tips & Advice for the Reverse Delivery Flow
📨 Be precise and transparent: When confirming payment, include all necessary details such as the return date, refund method, and a tracking link, so the customer feels confident throughout the process.