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How do I create my phone line for WhatsApp?

You need an active phone number, not already linked to a WhatsApp account, to connect your WhatsApp Business account. This article walks you through the different options to get one quickly.

📞 Option 1: Get a number provided by WAX

➡️ We can provide you with a number directly for €15/month.

👉 Contact us and we'll send you your access details along with connection instructions via the On Off platform.

👉 This type of solution gives you a virtual number you can use immediately on your smartphone.

How do I activate my ON OFF account?

Once your account has been created by your CSM, you'll receive an email containing your login details and an automatically generated password.

From the email, click "Log in from a computer".

Copy the password provided and click the link to access the login page. Then:

  • Enter your email address and the provided password.

  • Confirm to access the ONOFF portal.

  • Once logged in, you'll be redirected to the ONOFF portal.

  • Locate your phone number, shown on the left of the page.

👉 This is the number you'll use to connect your WhatsApp Business account in META.

💡 Option 2: Buy an eSIM

You can directly buy an e-sim with a new phone number to use exclusively on your WhatsApp account.

⚠️ Before you continue: make sure the number you've chosen isn't already connected to WhatsApp (personal, Business, or already linked to another solution). Check out our guide How can I make sure the number isn't already connected to WhatsApp? to verify this before getting started.

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