FAQ

21 articles

How to export hand-written messages?

How to setup a chat widget in your website

Using variables in inbound message triggers

Your contact did not receive a message? How to investigate?

How to know if my customers have WhatsApp ?

My WhatsApp Display Name Was Rejected by METAWhat to do if your WhatsApp display name is rejected by Meta and how to get it approved.

The name of my brand doesn’t appear when I send campaigns or flows. What should I do?

How to update your WhatsApp billing information in Meta?

My WhatsApp flow is not sending

How to duplicate a flow ?Duplicating a flow allows you to create a copy within your organization to modify or reuse its structure.

How to duplicate a flow from one organisation to another ?Duplicate your flow from organisation A to organisation B

Why is my template not approved?Understanding Error Messages

What is the "Mixed Categories" Alert and What to Do?Mixed Categories Templates

How to duplicate one or more nodes?

How to use the wait node?

My test is not sending, what should I do?

Why do red or orange lines appear between two nodes in my flow?

Autosave and collaboration on flow builder

How to cancel a scheduled campaign before it is sentDelete a scheduled campaign

My campaign is not sending in the correct order, what should I do?

Can I use my SMS opt-in on WhatsApp