FAQ

All the answers to your questions.

25 articles

How to export hand-written messages?

Switching to MM Lite: why make the change?Everything you need to know

How do I create a link that opens a WhatsApp chat with my number?

How to setup a chat widget in your website

Using variables in inbound message triggers

Your contact did not receive a message? How to investigate?

My template is pending: what should I do?How to get your WhatsApp template approved

How to know if my customers have WhatsApp ?

My WhatsApp Display Name Was Rejected by METAWhat to do if your WhatsApp display name is rejected by Meta and how to get it approved.

The name of my brand doesn’t appear when I send campaigns or flows. What should I do?

How to update WhatsApp billing details in META?Update Your Payment Method and Billing Information

My WhatsApp flow isn’t sending

How to duplicate a flow ?Duplicating a flow allows you to create a copy within your organization to modify or reuse its structure.

How to duplicate a flow from one organisation to another ?Duplicate your flow from organisation A to organisation B

Why is my template not approved?Understanding Error Messages

"Mixed Categories" alert: why it appears and what to doMixed Categories Templates

How to duplicate one or more nodes?

How to use the wait node?

My test isn't being sent: what should I do?

Why do red or orange lines appear between two nodes in my flow?

Autosave and collaboration on flow builder

How do I unschedule a campaign before it's sent?Delete a scheduled campaign

My campaign is not sending in the correct order, what should I do?

Can I use my SMS opt-in on WhatsApp

How to change your WhatsApp Business display name?