The operations report gives you an overview of all gifts sent, canceled, expired, or undeliverable. It’s a great way to track the health of your rewards program and monitor reward statuses. It is structured into three main sections:
Summary of Sending Activity (at the top of the csv file) Provides an overview of your rewards program, including:
Sent Gift Summary
Total Count of Gifts Sent
Count of Gifts Sent by Status
Undeliverable Offer Details
Sent Campaign Detail – Displays order-level information to help track campaign activity.
Sent Gift Detail in Period – Found at the bottom of the report, this section breaks down each reward’s status, offering insights into delivery and redemption trends.
Most details in this report are straightforward, but some values require further clarification. Read on for more information.
Per Gift Service Fee Total | The upfront fees paid for Visa Physical or In-App rewards. |
Tax on Per Gift Service Fee Total | Taxes applied, if applicable. |
Status | FULLY_RECONCILED – Applies to promotional orders. An order is considered reconciled once the claim-by date has passed. INSTANCES_REDEEMABLE – Applies to both promotional and timeless orders. For promotional orders, this indicates that the claim-by date has not yet been reached. |
Gift Cost | The total cost of the order. |
Per Gift Fee Total for This Campaign | Fees associated with 12-month Visas ($2.95) or Physical Visas ($4.95). |
Campaign Name | Determined based on the following logic:
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Internal ID and Notes | Available only for team accounts. |