The operations report gives you an overview of all gifts sent, canceled, expired, or undeliverable. It’s a great way to track the health of your rewards program and monitor reward statuses. It is structured into three main sections:
Summary of Sending Activity (at the top of the csv file) Provides an overview of your rewards program, including:
Sent Gift Summary
Total Count of Gifts Sent
Count of Gifts Sent by Status
Undeliverable Offer Details
Sent Campaign Detail – Displays order-level information to help track campaign activity.
Sent Gift Detail in Period – Found at the bottom of the report, this section breaks down each reward’s status, offering insights into delivery and redemption trends.
Specific statuses to look for include:
Expired: Rewards that reached their claim-by expiry period, sometimes eligible for partial credits under Promotional Rewards policies.
Redeemed: Recipient claimed their reward
Sent and Redeemable: Reward is still active and can be claimed.
User Cancelled: Rewards personally canceled before being claimed.
Admin Cancelled: Rewards canceled by Giftbit’s administration team, often without claim-by periods, credited back for customer support reasons.
Most details in this report are straightforward, but some values require further clarification. Read on for more information.
Per Gift Service Fee Total | The upfront fees paid for Visa Physical or In-App rewards. |
Tax on Per Gift Service Fee Total | Taxes applied, if applicable. |
Status | FULLY_RECONCILED – Applies to promotional orders. An order is considered reconciled once the claim-by date has passed. INSTANCES_REDEEMABLE – Applies to both promotional and timeless orders. For promotional orders, this indicates that the claim-by date has not yet been reached. |
Gift Cost | The total cost of the order. |
Per Gift Fee Total for This Campaign | Fees associated with 12-month Visas ($2.95) or Physical Visas ($4.95). |
Campaign Name | Determined based on the following logic:
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Internal ID and Notes | Available only for team accounts. |