2FA: 2 Factor Authentication or Multi-Factor Authentication, adds an extra layer of security to your account, requiring a code by SMS or ToTP to log in.

Username: Email associated with your Giftbit account.

Credits: Represents the values you send to contacts. Can be CAD, USD, EUR, GBP or other currencies based on the available Giftbit Regions.

CSV File: Comma-Separated Value File is used when you are uploading contacts to Giftbit, the following article provides additional tips

Giftbit Link: Web links that are emailed in a CSV file to send to the recipients in your preferred delivery method.

Template: This provides the format for how your reward offers will be sent and look to the recipients. Includes email subject, message body, reward choices, value and expiry date.

Cancelled: Offer was cancelled prior to the reward being claimed. This offer is no longer valid and cannot be used again.

Claim: To select a reward and have the gift card information revealed.
​Claim Before Date: The date you have to claim the reward before it will no longer be able to be claimed (only for Promotional Rewards).

Claim Period: Amount of days from when a reward is sent that the reward has to be claimed by. This is set up in templates (only for Promotional Rewards)

Claimed: Recipient has claimed the reward

Complaint: Recipient has marked the emails as spam, Giftbit is not able to send an email to this recipient again

Expired: Recipient did not claim the offer by the Claim Before date. This offer is no longer valid and cannot be used again.

Hard Bounce: An attempt to deliver the reward was blocked by the receiving server. Giftbit will not attempt to send the reward again, contact support for additional support

Order ID: Unique ID number to distinguish your orders

Pending: Order that is in the process of going out. May stay in this status if lacking credits, or account is new.

Redemption:

Sent but not claimed: Email offer was received but the recipient has not claimed a gift card. The offer may have been opened.

Soft Bounce: An attempt to deliver the reward was delayed by the receiving server. Giftbit will automatically attempt to send the reward again within a few days or reach out to support for a link to send directly.

Undeliverable: Delivery attempt failed because the email address was invalid, the mailbox was full, the mail server was unresponsive, or a previous communication was marked as spam.

Unsubscribed: Recipient opted out of email communication

Financial Report: This report provides information about account funding, the dollar value of gifts and savings.

Giftbit UUID: In the reports, this refers to a specific rewards unique ID

Operational Report: This report provides information about gifts that were sent, cancelled, expired and undeliverable.

User Period: In the reports, this refers to the selected date period