Skip to main content
All CollectionsUsing GiftbitHow to use Giftbit
Glossary of Terms
Glossary of Terms

Common terms you will find inside of Giftbit and what they mean

Sofia Baltasar avatar
Written by Sofia Baltasar
Updated over a week ago

  • CAD Credits: Credits that can be used for Canadian specific rewards

  • Cancelled: Offer was cancelled prior to the reward being claimed. This offer is no longer valid and cannot be used again.

  • Claimed: Recipient has claimed the reward

  • Complaint: Recipient has marked the emails as spam, Giftbit is not able to send an email to this recipient again

  • Credits: Represents the dollar values that you send to contacts

  • CSV File: Comma-Separated Value File is used when you are uploading contacts to Giftbit, the following article provides additional tips

  • Expired: Recipient did not claim the offer by the Claim Before date. This offer is no longer valid and cannot be used again.

  • Financial Report: This report provides information about account funding, the dollar value of gifts and savings.

  • Giftbit Link: Web links that are emailed in a CSV file to send to the recipients in your preferred delivery method.

  • Giftbit UUID: In the reports, this refers to a specific rewards unique ID

  • Hard Bounce: An attempt to deliver the reward was blocked by the receiving server. Giftbit will not attempt to send the reward again, contact support for additional support

  • Order ID: Unique ID number to distinguish your orders

  • Operational Report: This report provides information about gifts that were sent, cancelled, expired and undeliverable.

  • Pending Orders: The total value of orders that have been created but not sent.

  • Sent but not claimed: Email offer was received but the recipient has not claimed a gift card. The offer may have been opened.

  • Soft Bounce: An attempt to deliver the reward was delayed by the receiving server. Giftbit will automatically attempt to send the reward again within a few days or reach out to support for a link to send directly.

  • Template: This provides the format for how your reward offers will be sent and look to the recipients. Includes email subject, message body, reward choices, value and expiry date.

  • Username: The email address that was used to signup for Giftbit

  • Undeliverable: Delivery attempt failed because the email address was invalid, the mailbox was full, the mail server was unresponsive, or a previous communication was marked as spam.

  • Unsubscribed: Recipient opted out of email communication

  • User Period: In the reports, this refers to the selected date period

  • USD Credits: Credits that can be used for the United States specific rewards

Did this answer your question?