If your card is lost or you notice a charge you don't recognize, please contact the merchant where the transaction occurred as soon as possible.
Because this is a prepaid card, transactions are treated like cash and cannot be reversed. This means:
Purchases cannot be refunded or disputed through Giftogram
Any issues (such as incorrect charges, returns, or undelivered items) must be handled directly with the merchant
Transactions made before a card is reported lost or compromised are not recoverable
If your card is lost or compromised, any remaining balance at the time it is reported may be transferred to a replacement card after your information is verified.
Note: If you received your card prior to 3/1/26, please call: 1-866-304-1959.