Email templates are an essential part of engaging with your customers through review requests. Give Me 5 provides an easy way to customize your email templates to align with your brand and messaging. This guide will walk you through the process of customizing your email templates and using the variables for a seamless customer review experience.
Steps to Customize Email Templates
Navigate to Template Settings
Log in to your Give Me 5 dashboard.
Go to Get Reviews > Template Settings > Email Templates.
Select an Email Template
Choose the email template you want to customize from the available options.
Edit the Template Content
Use the editor to customize the subject line, header, and body of the email.
Add your personalized content, such as your business name, offers, or a call-to-action.
Insert Variables for Personalization
Give Me 5 supports variables to make your email more dynamic. Below is a table of available variables and their descriptions:
Variables | Description |
{firstname} | Displays the recipient's first name. |
{name} | Displays the full name of the recipient. |
{reviewurl} | Inserts the link to the generic review page. |
{reviewurlpositive} | Inserts the link to the positive review landing page. |
{reviewurlbutton text="Review Us"} | Creates a customizable review button with the text "Review Us". You can write your own text for the review button by replacing "Review Us". |
{reviewurlnegative} | Inserts the link to the negative review landing page. |
{companyname} | Displays your business name. |
{ownername} | Displays the name of the business owner. |
{reviewlayout} | Displays the review page layout (Thumbs, Faces, or Star layout) directly in the email. This allows customers to rate your services within the email and land on the review landing page to choose a review platform. |
Preview and Save
After making your changes, preview the email to ensure it looks as expected.
Once satisfied, click Save to apply your customizations.
Tips for Using the {reviewlayout} Variable
The {reviewlayout} variable makes it easier for customers to provide feedback by allowing them to rate your services directly in the email. They will then be redirected to a review landing page, where they can select their preferred review platform.
Ensure your email content explains the steps customers need to follow after rating your services to guide them effectively.
Customizing your email templates ensures a branded and engaging experience for your customers, making it more likely for them to leave positive reviews.
Explore all the features Give Me 5 has to offer by visiting our website. If you have any questions or need assistance, create a support ticket for personalized support. Our team is here to help you every step of the way!