An offline donation is money you've received outside of givestar — for example cash, a cheque, a bank transfer, or company matched funding — that you'd like to record on your fundraising page so your total reflects everything you've raised.
Important: Offline donations do not process any payment through givestar. They are simply a record added to your page to keep your fundraising total accurate.
How to add an offline donation
Offline donations can't be added directly through your fundraising page — you'll need to contact our support team to have one recorded. To do this as quickly as possible, please include the following in your message:
Your fundraising page link
The amount to add
The currency
Donor name (optional)
A short note on the source (e.g. cash collection, cheque, matched funding)
The date the funds were paid or received
Once added, your fundraising total will update shortly.
Does the money go through givestar?
No. Offline donations are a record only — the funds are not processed or held by givestar. You are responsible for ensuring the money reaches the charity directly.
Need help?
If you have any questions about offline donations, contact our support team at support@givestar.io and we'll be happy to help.