This article is for charity admin users only. You'll need to have been added as an admin on your charity's givestar account to access the Donations report.
Finding the Donations report
Log in to charityadmin.givestar.io
Select Donations from the left-hand menu
Choose a date range above the list to see a snapshot of your totals for that period
Click a donation to see its full transaction details
Looking for one specific donation? See How to find a donation in Charity Admin.
What do the donation statuses mean?
Approved — the donation has been processed successfully but hasn't been paid out to your charity yet. Donations made in the current month show as Approved until your next payout
Paid out — the donation has been included in a payout to your charity's bank account
Received — an offline donation, such as cash or a cheque raised by a fundraiser, that has been recorded against a fundraising page
What are the different donation types?
Online — made on a fundraising page or your charity profile
Offline — money raised offline and recorded against a fundraising page
Tap to Donate — a contactless donation taken on a phone. See How do contactless donations work? (Tap To Donate)
G2 device — a donation taken on a givestar G2 card terminal
What does the donation source mean?
The source shows where the donor made their donation:
Web — through the givestar website
Mobile App — through the givestar app
How do I know if I can contact a donor?
Each donation shows two consent fields, marked Yes or No:
givestar marketing consent — the donor has agreed to hear from givestar
Charity email consent — the donor has agreed to hear from your charity
Only contact a donor about your charity's work if they've given charity consent.
Can't see a donor's details at all? See Why can't I see donor details?
How do I export donation data?
To export donations, or build a report with only the fields you need, use Custom Reports in the left-hand menu. See How to create and save Custom Reports in Charity Admin.
Having trouble?
A donation isn't showing — check your date range covers the day the donation was made. Also see Why aren't my donations showing yet?
A donation has been Approved for a long time — Approved donations are paid out in your next monthly settlement. See When are funds paid out to charities?
Still need help — contact us at support@givestar.io with the donation ID, date and amount