givestar.io
givestar.io knowledge base
67 articles
- How do I change my password?
- How do I delete my givestar account?
- Getting started with your Charity Admin dashboard
- How to update your charity profile in Charity Admin
- How to view your supporters in Charity Admin
- Understanding the Donations report in Charity Admin
- How to reconcile givestar payouts with your bank statement
- Understanding the Fundraising Pages report in Charity Admin
- How to view your events in Charity Admin
- How to view your Gift Aid claims in Charity Admin
- How to create and save reports in Charity Admin
- Why does my card get rejected
- What Is Gift Aid? (UK Only)
- What fees are charged on my donation?
- What are givestar's processing fees
- Can I follow a fundraising page?
- Why do I need to share my location with the app?
- What is a Platform Tip?
- How to create a givestar account
- How to report a fundraising page
- How to create and share your fundraising page QR code
- How secure are contactless donations? (Tap to Donate)
- How do I follow another user?
- How do I follow a charity?
- How do I edit or update a fundraising page?
- How do I create a profile?
- What is the process of creating a fundraising page on the givestar app?
- My page has been deleted
- How do contactless donations work? (Tap To Donate)
- How can I report a donor / donation
- What card types are accepted?
- How can I raise for more than one charity?
- How can I make my fundraising page private?
- How can I hide my donation on a campaign page?
- What is Gift Aid?
- How can I add offline donations
- How and when do the charities get the money I raised?
- Can I transfer donations from a JustGiving page?
- How can I report or block a user?
- Can I make a non-GBP donation?
- How To Create Events
- How to find a donation in Charity Admin
- How to view campaigns linked to an event in Charity Admin
- How to view monthly settlement reports in Charity Admin
- How to create a fundraising page on givestar
- How to donate to a fundraising page
- I haven't received my donation confirmation email
- How to make a complaint to givestar
- How to use your givestar voucher
- Share your fundraising page
- Offline donations — what they are and how to add one
- Refund Policy
- I can't find my charity
- Direct Debit - cancellation
- My charity is a CIC, can we use givestar?
- Can I use Tap to Donate?
- Saving a fundraising page (givestar app only)
- What information do we need to onboard your charity?
- How to onboard your charity to givestar
- How to thank your donors
- Benefact Group personal grant — how to find and use it on givestar
- How to change your email address or password
- What to do if your donation isn't going through
- How long does charity onboarding take?
- How to update a team fundraising page
- How can users join a team fundraising page on a givestar event?
- How to create a team