As an event organiser on givestar, you can edit your event details at any time. Here's how — and what to do if you need to cancel.
How to edit your event
Log in to givestar.io and go to Your Events
Select the event you want to edit
Click Edit Event
Update the relevant details — name, description, date, banner image, or charity
Click Save
Changes take effect immediately. Participants will see the updated event details on their fundraising pages.
How to cancel an event
Event cancellation is handled by our support team to ensure donations and participant pages are managed correctly. To cancel an event:
Email support@givestar.io with your event name and the reason for cancellation
Let us know whether you'd like participant fundraising pages to remain active (so donors can still give) or be closed
Confirm what should happen to any funds already raised — these can still be paid out to the charity as normal
What happens to donations if an event is cancelled?
All donations already made are safe and will be paid out to the relevant charities through the normal settlement process. givestar does not issue refunds on donations unless in exceptional circumstances — if you have a specific situation, contact us and we'll advise.
Need help with something else?
Contact us at support@givestar.io with your event name and we'll help.