If you're having trouble completing a donation, there are a few things you can check before contacting us.
Check your donation details
Please make sure that all required fields have been completed fully and correctly.
If you've chosen to add Gift Aid, check that your address and other required information have been entered correctly.
It's also worth checking for any extra spaces before or after your name or other details, as these can sometimes prevent the confirmation button from working correctly.
Check the form for errors
If you haven't reached the stage of entering your payment details yet, the issue is likely to be with one of the earlier form fields.
Carefully review the information you've entered and look for any error messages or formatting issues. Make sure all required fields have been completed before continuing.
Still having trouble?
If you've checked the above and your payment still isn't going through, please email us at support@givestar.io.
To help us investigate the issue, please include:
The URL of the fundraising page you're trying to donate to
The last 4 digits of the payment card
The expiry date of the payment card
The card type (e.g. Visa, Mastercard or American Express)
Please don't send your full card number, CVV/security code, PIN or any other sensitive payment information.
We'll use the information provided to investigate the payment and identify what may be preventing it from being completed.