If you have an issue with your online order, please provide the following details within 5 days of receiving your delivery to ensure the issue can be effectively resolved:
If your issue involves a damaged order, ensure to document the damage clearly, including photographs of the damaged item(s) and packaging (if applicable).
Your full name
Your order number
A detailed description of the issue
Images of item/s and/or delivery packaging if applicable
For damaged items, include close-up photos clearly showing the damage as well as the outer and inner packaging conditions.
using the dedicated messaging resource accessed by clicking the icon located at the bottom of glama.Co and our Help Centre.
Or if you're already talking to us through our messaging resource, please provide the above details there.