Skip to main content

Missing Item From My Order

We'll help you get this sorted. 💛

Before reaching out, double-check that your order wasn't shipped in multiple packages. Sometimes items arrive separately and each package has its own tracking number.


What should I check?

Take a quick look at:

  • Your shipping confirmation email

  • Your tracking information

  • Any additional tracking numbers you may have received

If everything has been delivered and an item is still missing, we're here to help.


Contact Us

Please have the following ready:

  • Your order number

  • The name of the missing item

We'll investigate and work with you to make it right.

Did this answer your question?