If your package appears to be lost, we're here to help. đ
A package may be considered lost if it hasn't moved for an extended period or if it was marked as delivered but still hasn't been located after following the recommended steps.
What should I do first?
Depending on your situation, we recommend:
Checking your tracking information.
Contacting your shipping carrier for additional details.
Reviewing our article "My Order Was Marked as Delivered, but I Never Received It" if your tracking says "Delivered."
Contact Us
If you still need help, please reach out with:
Your order number
Your tracking number
A brief description of the issue
We'll investigate with the carrier and let you know the next steps based on your order and our shipping policies.