Bolt status updates are generally made every business day (excluding weekends and public holidays).
🔄 Update Process
If the status has recently changed in the Bolt app but is not yet reflected in the Electra app, here's how to proceed:
Make sure you are logged into your Electra account with the same phone number used for Bolt
If, after 48 hours, the status hasn't been updated, the right point of contact is Bolt's Support team.
💳 Check Associated Rates
Here are the rates including tax corresponding to each Bolt status:
Bolt Bronze: €0.53/kWh
Bolt Silver: €0.47/kWh
Bolt Gold: €0.35/kWh
Bolt Platinum: €0.23/kWh
Bolt Diamond: €0.17/kWh
⚠️ If you have both an ELECTRA+ subscription and a Bolt status, the ELECTRA+ rate will be applied (that is, the public app price minus the ELECTRA+ discount). The public app price is the base price, with no subscription or preferential business or partner rate.
Depending on your status, the Bolt rate may be more advantageous than the subscription. To get the Bolt rate, you will need to wait until the end of the subscription.
For any additional information, feel free to contact us via live-chat or email ⚡