There are several reasons why the ELECTRA+ subscription may not have been renewed. When this happens, an email is sent to notify of the subscription cancellation.
🔎 Possible reasons
Several reasons can explain the renewal failure:
Banking card associated with the subscription has been deleted
Banking card has expired
Insufficient funds in your account
💳 Update payment method
If you change your banking card, it is essential to update the card associated with your subscription from the ELECTRA+ tab.
Even if a new banking card has been added to the application, we do not have the legal authorization to charge the subscription to this new payment method, since it is not the one associated with the subscription. You will therefore need to update the payment method:
In the application, go to the ELECTRA+ tab
Select "Payment methods"
Add a new card or update the existing one
🔄 Reactivate subscription
Access the ELECTRA+ tab from the application menu
Choose the subscription plan
Add the payment method
Confirm the subscription
⏱️ Transition period
During the period when the subscription is deactivated, the standard public rate will apply.
Once the subscription is reactivated, the preferential rate will be applied again for future charges.
For any assistance, don't hesitate to contact our customer service via the application chat or by email ⚡