If you are having trouble starting your charge, here are a few things to check:
The connector must be properly plugged in and engaged in the socket.
The time between launching the charge and plugging in the connector must be less than 60 seconds.
Charging must be started before the vehicle is plugged in.
The charging target has already been reached.
Ex: Your charging target is 60%, you arrive at the station at 61%.
🤓 On some vehicles, all vehicle doors and windows must be locked.
If you are still having trouble after checking all these things, you can try starting the charge at another charging point in the station.
If the problem persists, our team is available on the number indicated on the terminal and by chat ☎️