Once the reservation has been made and the vehicle has arrived at the station gate, you can open the gate or barrier directly from the application.

From the current reservation page, click on I've arrived > then Open gate 👇

When arriving at the gate leading to a station, there is a QR code to scan that will open the gate or barrier👇

If you have any trouble opening the gate, don't hesitate to call our support +33186659999, they will be able to open it for you 😇

For any further information, please send us an email at help@go-electra.com ⚡️