Rewards are GoJoe’s and your organisation’s way of appreciating your efforts toward living a healthy and active life.

By logging activities on GoJoe, you accumulate points that can be used to redeem vouchers from a variety of popular brands. You can collect points up to the monthly limit, which is visible in the Locker > Rewards section of the app.

Once you’ve accumulated enough points, you can redeem vouchers in the Locker > Rewards > Redeem tab.

You can view your points history, including earned and spent points, in the Locker > Rewards > History tab. Your current reward points balance is always visible in the top-right corner of the app.

By default, users start earning reward points once they become a premium GoJoe user. Currently, the only way to access GoJoe Premium is through an organisation (such as an employer or brand). However, organisations have the option to disable rewards.

Reward points are automatically added based on the activities you log. The number of points awarded depends on the activity type, duration, and distance.

You can log activities in the following ways:

By default, reward points are earned in the same amount as activity points, rounded down to the nearest whole number. Details on how activity points are calculated can be found here.

If an organisation contributes additional reward funds, the reward points earned per activity and the monthly cap are multiplied proportionally with the funding.

Users can earn up to 200 reward points per month, equivalent to £1 (or a similar converted value in other currencies) via the standard GoJoe rewards option. Organisations can contribute additional reward funds for their users, increasing the total number of points they can earn.

Voucher values depend on each brand featured in the Rewards section. For most brands, the minimum voucher value is £5 (or a similar converted value in other currencies). Tap on each brand to view the available voucher options.

Rewards can only be redeemed by GoJoe users with a Premium subscription provided through their organisation.

In the Locker > Rewards > Redeem tab, you can explore a variety of brands to redeem vouchers from. You can filter brands by category, type, or location to find what suits you best.

Each brand offers multiple voucher options of varying values, allowing you to choose how you want to redeem your points.

To redeem a voucher:

1. Go to Locker > Rewards > Redeem.

2. Select a brand.

3. Choose the voucher value you wish to redeem.

4. Tap Redeem.

You’ll receive your voucher shortly via email.

You can redeem your points as long as your organisation maintains its partnership with GoJoe and you remain part of that organisation on the platform. However, once your organisation requests your removal, you will no longer be able to redeem rewards.

Points expire when your organisation’s partnership with GoJoe ends.

If you’ve redeemed a voucher but haven’t received it via email, please contact GoJoe support for assistance. You can reach us through the Live Chat Support feature in the app. To access it, click on your profile picture in the top-left corner, and select Live Chat Support.

GoJoe is designed to be inclusive, offering over 50+ different activity types, including options tailored for those with disabilities (e.g., wheelchair sports, handcycling). All activity types are eligible to earn reward points. For more details on how GoJoe promotes inclusivity, click here.

Yes, only premium users (those in an organisation with an active GoJoe partnership) can redeem rewards.

If a user leaves the organisation, you can remove them via the Business Manager to prevent them from redeeming rewards. Alternatively, contact your Implementation Manager for assistance.

If your organisation wishes to contribute additional rewards for its users, please contact your Implementation Manager to discuss the available options. This can be done when setting up a new contract with GoJoe or at any point during an existing contract.

Yes, organisations can disable rewards for their users or for specific regions. Please contact your Implementation Manager to configure these settings.

Yes, if you would prefer certain brands not to appear for users in your organisation, they can be excluded. Please contact your Implementation Manager to set these preferences.

If you’re an admin of an organisation that partners with GoJoe and need insights on rewards balance, points earned/redeemed, or performance data, contact your Implementation Manager to request a report.

Users can only redeem reward points while their organisation’s premium partnership with GoJoe is active. This means users need to have an active premium account to redeem points. Currently, the only way to access GoJoe Premium is through an organisation, such as an employer or brand. By default, any unredeemed reward points will expire when the premium account ends, which occurs when the contract between GoJoe and the organisation comes to an end.

Reward points can be redeemed only while the GoJoe licence is active. For challenge licences, points must be redeemed within the 2-month licence period.

If agreed between GoJoe and your organisation, unused reward funds may, at GoJoe’s discretion, roll over to a new premium contract with the same organisation. However, by default, any funds not used by the end of the organisation’s contract with GoJoe cannot be reimbursed or redeemed by users who no longer have a premium account.