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v3 - Error Messages
Updated over 3 months ago

Index

General

Bookings

  • error validating the 'Multiple reservation' field. Type': value is required

POS

CRM

Billing

We are sorry, something went wrong

If you see this message, it could be for several reasons:

The most common is when we do a deploy. To do this, go to Main Menu > Settings > General:

  • Go to the last section System

  • Select the Update Database button

For more information, go to this link.

Error validating the 'Multiple booking' field. Type': value is required

If you see this message, it could be for several reasons:

  • In theory, this error appears when you do not enter the name of the course, but if you do, try another name since it is the same name as the other course.

  • The most common is when we do a deploy. To do this, go to Main Menu > Settings > General:

    • Go to the last section System

    • Select the Update Database button

For more information, go to this link.

The cash register is opened by XXXX

If you see this message it is because you have activated the option to Block cashier per user from the Main Menu > POS > Configuration. For more information, go to this link.

Invalid booking XXXXX

If you see this message, please contact technical support via the system chat.

Product XXXX can only be billed to company XXXX but the invoice is issued by XXXX

If you see this message on the POS when trying to pay for a certain product with a wallet voucher, you have to check the Subfamily of those Products, they must have the same Company. You have 2 options:

  • In the Voucher configuration, select Invoice Mode > Do not include in the invoice. For more information go to this link.

  • Remove the company from the Subfamily of that Product or modify the company in the Subfamily with the same one for that product. For more information go to this link.

If you see this message when marking sales as paid in a Q19 File, it is because you are trying to generate a Q19 file for a company that is different from the company added to the Subfamily of that Product. You have 2 options:

  • issue remittances with different companies

  • remove the company from the Subfamily of that Product, issue the collections and put the company back in the Subfamily of that Product.

The voucher has restrictions and does not allow you to pay for this sale

If you see this message in the POS, go to the Client tab > Vouchers tab

  1. Select the voucher reference with which you wanted to make the payment and display this message.

  2. Check the days of the week on which you can pay with this voucher. If necessary, modify them.

XXXX tags cannot be deleted directly

If you see this message when trying to delete a label from the client tab, follow these steps:

  1. From the Main Menu > CRM > Quotas tab

  2. Check its start and end date, to see if its quota does not allow you to delete it.

  3. Check if the quota is deleted. (Quotation list > Actions > View trash)

  4. If it is deleted, write in END, a date in the past so that the label stops appearing, for example yesterday's date.

  5. You can also check it from Main Menu > CRM > Customer Tags.

  6. Search for the customer, from the search engine, adding the customer name or adding a filter with the "Customer" field > contains > the customer name.

  7. Note that the END field contains an end date in the past.

  8. Select the reference of the customer tag you want to delete

  9. Select Edit.

  10. Add a date in the past to the END field so that the tag no longer appears, for example yesterday's date.

  11. Select Save.

  12. Check the customer profile to see if the tag has been deleted.

Customer XXXX does not exist

If you see this message when issuing an invoice from the sales list, it is because the customer with reference XXXXX, assigned to one of the sales, has been deleted from your database. To recover the Client from the trash, follow these steps:

  • Access the client list (Main menu > CRM > Clients)

  • In the Actions drop-down, select View trash

  • From the search engine or using the list filters, search for the client by the reference indicated by the error message (XXXX)

  • Select the client reference to access the detail

  • In the Actions drop-down, select Restore from trash.

  • Return to the Sales list and issue the Invoice.

The client is mandatory

If you see this message when issuing an invoice from the sales list, it is because one of the selected sales does not have a Client. To add the client to the sale:

  • From the sale detail, select Manual Edit

  • Select the Client field

  • In Value, add the client to whom you want to assign the sale

  • Add a Reason for the modification of this sale (mandatory field).

  • Select Accept.

The value already exists

If you see this message when issuing an invoice from the sales list, it is because the invoice number already exists. Check that:

  • If any changes have been made to the invoice series format

  • If the last value of the invoice series has been modified.

  • To do this, go to the following link

  • From the invoice series details, you can access View History from the Actions drop-down to see the changes that have been made.

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