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Consumer web bookings
Account blocked. Must restore password
The reason why you see this message when attempting to log in is that you have entered your username and/or password incorrectly many times, and the system has blocked it for security reasons.
You will need to ask a superuser or an administrator with permissions to delete that administrator and create a new one for you.
You can find more information by clicking on the link below.
Request URL Too Large
This message is displayed if you have added a lot of recipients. Split the mail into two or more shipments if you have a large number of emails or clients.
Booking type XX is deleted
If you see this message it could be for several reasons:
POS button: it is because you are using a POS button that has a deleted booking type added to it. You need to reconfigure that POS button, modify it or add a new button with an active booking type.
Void sold lines: this is because a booking type has been added to the POS that has been removed. You will have to recover it to be able to cancel those lines sold.
Booking type XX has expired for the date of the booking.
If you see this message it is because you are using a POS button that has a limited booking type with a start and/or end date added to it, and you are trying to add it to a booking that is outside those dates. You need to reconfigure that POS button, modify it or add a new button with a booking type that is active.
dial tcp XX.XX.XX.XXX:25: connect: connection timed out
If you see this message in the list of Last emails sent, in the Error column, your Email accounts configuration may need to be changed the Port to 587
aUTH: XXX X.X.X Username and Password not accepted
If you see this message, it means that the username and/or password for your email account don't match those on the email account server. Here is a link that will guide you through the process of configuring your Email accounts.
You are not allowed to pay more than XXXX euros without prior invoice.
If you see this message, it is due to a limit set in Advanced Options (billing.limitPaymentAmount) when Finalising sales.
You have several options:
Finalise that sale for less money
Issue an invoice before finalising the payment.
NOTE: The text you see in the message can be modified from Translations.
Error 4001: No availability / This timetable is no longer available
I explain the 2 messages that are automatically generated.
Message: "This timetable is no longer available" > is displayed when 2 different customers select the same time.
Message: "ERROR 4001" > Displayed when:
1.- One customer selects a time (e.g. at 08:08h), another customer selects right at the time of the cross (e.g. at 10:40h). Here the system does not yet know whether to play 9 or 18 holes.
2.- Both of them are allowed to select the number of players of the booking type.
3.- Both are allowed to fill in the name of each player.
4.- The first client who accepts the reservation is allowed to book and the second client is shown the error message.
The product must be paid with voucher: XXXX
If you see this message it is because the Product you have at the POS, whether through a Reservation Type or added directly as a product, has a Bonus Type configured in Advanced Options that is per Product.
You have several options:
Remove that Bonus Type on that Product. For more information, go to this link.
Select another Product in the POS or in the Reservation Type
If that Type of Bonus is for units or wallet, create another type of bonus with the type for Product