Index
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General
Bookings
Settings
POS
The voucher is not active until XX-XX-XXXX / The voucher is valid until XX-XX-XXXX.
The warehouse from which to deduct stock has not been specified.
Paid sales cannot be cancelled.
The product ‘xxxx’ cannot be paid for with the voucher ‘xxxx’.
The product ‘xxxx’ cannot be paid for with the voucher ‘xxxx’.
No series has been registered or there are no active series. Go to the plugin settings to do this.
The percentage on the Base Product is empty in ‘XXXX’.
Error Code 195.
The gateway returned an error: ERROR CODE.Error 0104:
The card does not allow this type of payment.
The products ‘XXXX’ have a different company specified than the one in the cash register.
Partial cancellations are not allowed.
Receipts cannot be issued.
Advance payment cancellation does not accept split payments. Please make a single payment.
Line xxxx is inseparable. You must pay for all lines in the group.
The voucher does not exist.
The voucher does not have enough balance to cancel the top-up.
The maximum time to complete the reservation expired xxxx minutes ago.
There is not enough stock of XXXXX in warehouse XXXX
ERROR 63492. Some unpaid lines have an invoice. You must specify to generate a correction
The transaction was not completed - Format error
The cash register has been deleted
You do not have permission to perform a recharge at a different price
The amounts add up to XXXX but the total is XXXX
Reservation type XXXX requires a maximum of XX reservations. There are XX, modify the selection.
Reservation type XXXX requires multiples of XX reservations. There are XX, modify the selection.
Not enough balance: X,XX€
No receipt has been generated.
There is not enough balance on the voucher to purchase XXXX (XX€).
Unit price must be 1 to cancel deposit: XXX
There are no intervals available for making the reservation.
The price must have a value.
You cannot pay with vouchers included in an invoice.
Direct debit receipts cannot be cancelled directly. Cancel them from Q19.
The unit price of a voucher managed as a deposit must be 1 (the same amount as the top-up must be paid as a deposit): XXXX
The unit price of the top-up (XXX.XX) does not match that of the voucher (XX.XX). Specify the same unit price or create a new voucher
A voucher top-up that has been used cannot be cancelled; make a negative top-up
There is not enough balance on the voucher; XX is needed, balance XX
The payment limit with voucher XXXX has been reached
Select lines from the same beneficiary and date to assign new reservations
The product must be paid for with voucher: XXXX
The series has expired. Generate a new series
You must fill in the customer type in the customer file
The Global Payments local service has not started
Error executing the command: exec or addProduct
No customer has been specified to deduct the voucher balance required to purchase XXXX
You cannot generate a corrective invoice for a summary invoice
You cannot pay a voucher with another voucher
An error occurred while executing the transaction: The amount to be refunded exceeds the allowed amountThe line cannot be modified because it has been paid. Cancel the payment first
Invalid array length
The voucher type does not exist.
It is not permitted to pay more than XXXX euros without a prior invoice.
The reservation type XX has been deleted.
The reservation type XX has expired for the reservation date.
Line XXXXX has no customer.
Consumer web bookings
Internal Error
If this message appears on the system, contact Technical Support via the chat feature on the system or at the following email address: support@golfmanager.com and they will tell you how to proceed.
Check that pop-ups are allowed
If you see this message, you need to enable pop-ups and pop-up windows in your browser.
How to enable or disable pop-ups in Chrome:
1. Open your Chrome browser.
2. In the top right corner, select More (or 3 dots) and then Settings.
3. Under ‘Privacy and security’, select Site settings.
4. Select Pop-ups and redirects.
5. At the top, select the Allowed option
Your role is not authorised to access this path / unauthorised
If you see this message, it is because you need to have the role enabled in order to access where you are trying to go, such as product details or changing your password.
If you disable the option to modify the settings, this user will not be able to view the details of a product and therefore will not be able to edit it.
You have several options, and only a superuser can do this:
change your password
give you permission in your role
or remove your role and make you a superuser
For more information, go to this link.
File too large. Limit is 250/500 kB, got XXXX
If you see this message, it is because you are trying to attach a file that is too large.
Please note that we have to limit the size of files attached to the system so that you can work at an adequate speed. If large files are added, the system takes longer to load the page. To do this, you have to reduce the size of that file.
As for the resolution of an image, this depends on the system's browser and its ability to display images.
The only thing we can do on our end is to play around with the images according to their type, size and resolution.
The size is limited (250KB) but you can try different combinations.
Image editors usually have formats for web optimisation.
It would be a good idea to check the quality of the images so that they are optimised and do not depend so much on the browser's capacity.
To modify the image size from the Golfmanager system:
Select the pencil icon
Select the Save button
From the Save as type section, choose the JPG format and a bar will appear to modify the image size
Slide the bar to the left to reduce the file size
Select the OK button
Select the Save button in the Golfmanager system
You can also create and modify it through any free website, such as https://www.easy-resize.com/es/
Invalid resource type: XX
If you see this message, it is because you are in the booking schedule and there is a deleted Resource Type in the Occupancy Views. Simply recover, modify or delete it from the Occupancy Views. For more information, go to this link.
aUTH: 534 5.7.9 Please log in with your web browser and then try again. Learn more at 5.7.9 https://support.google.com/mail/?p=WebLoginRequired ez12-20020a05622a4c8c00b0031eb0bb5c3csm11330984qtb.28 - gsmtp
If you see this message, we recommend that you contact your email provider. Here are some links that explain possible solutions:
You do not have permission to perform this action
If you see this message, it is mainly because you do not have permission to edit settings in your user/administrator settings role.
You will need to ask a superuser to do this or to activate this role for you.
For more information, go to this link.
Invalid IP
If you see this message, it is because it is not defined as such and you are trying to access the system from a computer with an IP that is not allowed. You will need to contact your IT department to have your IP validated.
No POS selected
If you see this message, it is because you have not yet selected a box from your user profile. For more information, go to this link.
If you have a POS selected from your user profile,
Select Log out
Re-enter your username and password
404 Page not found
If you see this message in the system, it is because you are not using the correct URL.
Check that the URL you are using in the system is correct. It must have this format: http://www.nombredelclub.golfmanager.com/admin/
Clear your browser cache.
cLOSE: 450 Sorry, please try again. 429 Too many requests
If you see this message, it is because there are too many requests to send emails.
Golfmanager does not send emails, it only acts as an intermediary. The emails are sent from your email account that is configured in the system.
Therefore, you need to check your email account server or contact your email account provider.
Causes of the error:
Overload of requests to the server
Distributed denial of service (DDoS) attack
Brute force attack.
Account blocked. Must restore password
If you see this message when logging into the system, it is because you have entered your username and/or password incorrectly many times and the system has blocked it for security reasons.
You will need to ask a superuser or administrator with permissions to delete that administrator and create a new one for you.
For more information, go to this link.
Line XX Invalid format for XXXX
If you see this message when trying to import an Excel file into the system, you have two options:
check that line in the Excel file and delete it, or
select the Save valid ones button, which will only save the valid ones and not that line.
Request URL Too Large
This message is displayed if you have added a lot of recipients. Split the mail into two or more shipments if you have a large number of emails or clients.
Booking type XX is deleted
If you see this message it could be for several reasons:
POS button: it is because you are using a POS button that has a deleted booking type added to it. You need to reconfigure that POS button, modify it or add a new button with an active booking type.
Void sold lines: this is because a booking type has been added to the POS that has been removed. You will have to recover it to be able to cancel those lines sold.
Booking type XX has expired for the date of the booking.
If you see this message it is because you are using a POS button that has a limited booking type with a start and/or end date added to it, and you are trying to add it to a booking that is outside those dates. You need to reconfigure that POS button, modify it or add a new button with a booking type that is active.
dial tcp XX.XX.XX.XXX:25: connect: connection timed out
If you see this message in the list of Last emails sent, in the Error column, your Email accounts configuration may need to be changed the Port to 587
aUTH: XXX X.X.X Username and Password not accepted
If you see this message, it means that the username and/or password for your email account don't match those on the email account server. Here is a link that will guide you through the process of configuring your Email accounts.
You are not allowed to pay more than XXXX euros without prior invoice.
If you see this message, it is due to a limit set in Advanced Options (billing.limitPaymentAmount) when Finalising sales.
You have several options:
Finalise that sale for less money
Issue an invoice before finalising the payment.
Line XXXXX has no customer
If you see this message, it is because you are trying to send an email with the payment link from the POS to a customer who has been deleted. That number refers to that customer's ID.
Error 4001: No availability / This timetable is no longer available
I explain the 2 messages that are automatically generated.
Message: "This timetable is no longer available" > is displayed when 2 different customers select the same time.
Message: "ERROR 4001" > Displayed when:
1.- One customer selects a time (e.g. at 08:08h), another customer selects right at the time of the cross (e.g. at 10:40h). Here the system does not yet know whether to play 9 or 18 holes.
2.- Both of them are allowed to select the number of players of the booking type.
3.- Both are allowed to fill in the name of each player.
4.- The first client who accepts the reservation is allowed to book and the second client is shown the error message.
The product must be paid with voucher: XXXX
If you see this message it is because the Product you have at the POS, whether through a Reservation Type or added directly as a product, has a Bonus Type configured in Advanced Options that is per Product.
You have several options:
Remove that Bonus Type on that Product. For more information, go to this link.
Select another Product in the POS or in the Reservation Type
If that Type of Bonus is for units or wallet, create another type of bonus with the type for Product