If your tracking information shows that your package has been delivered but you cannot locate it, please first check your mailbox, parcel locker, front desk, neighbours, building management or contact your local post office.
📝 Review your address before applying
Before applying to future campaigns, please review your shipping address and add any additional delivery details, such as apartment/unit numbers, building names, floor numbers, gate codes, or other instructions that may help your carrier successfully locate your address.
Providing a complete and detailed address can help prevent unsuccessful deliveries in the future.
↪️ Using a Forwarding Address
If you are using a package forwarding service, freight forwarder, or proxy address, the package may be marked as “Delivered” when it arrives at the forwarding warehouse — not when it arrives at your final address.
In these cases, you will need to contact your forwarding company directly and request updated tracking information for the next stage of delivery.
Picky strongly discourages the use of package forwarding services, as they can:
• Cause delays in receiving your products
• Impact campaign timelines and deadlines
• Make package tracking more difficult to verify
• Increase the risk of lost or misplaced packages
If you are unsure where your package is, please contact your local postal carrier or your forwarding company for the most up-to-date shipping information.
⚠️ Important Disclaimer:
Picky is not responsible for lost, delayed, damaged, or missing packages shipped through a forwarding service, freight forwarder, or proxy address.
If a package has been marked as “Delivered” to a forwarding address or forwarding warehouse, Picky will not re-ship the campaign product or provide a replacement shipment to a different address.
Creators who choose to use forwarding services do so at their own risk and remain responsible for ensuring their products arrive in time to complete campaign requirements.
🚨 Please note that repeated reports of packages being “not received” after the carrier has marked them as delivered may result in account strikes.
Accumulating multiple strikes may lead to restrictions on your account, reduced access to future campaigns, or removal from Picky campaigns altogether.