🚫 My package says "delivered" but I can't find it, what should I do?

We’re sorry to hear that you’re having trouble locating your package.

If your tracking status shows "Delivered" but you have not received your package, please try the following steps:

📍 Check the delivery location

Check around your property, including your mailbox, lobby, front door, or other possible delivery locations.
Ask your neighbors or building management if they received the package on your behalf.
Contact your local post office or courier with your tracking number to request more information about the delivery status.

🏢 Using a proxy address or forwarding service?

If you are using a proxy address, forwarding service, or warehouse address, the tracking status may show "Delivered" once the package arrives at that location—not your personal address.

For this reason, we recommend using your own residential delivery address whenever possible to avoid confusion or delivery issues.

⚠️ Important

Unfortunately, Picky and the brand do not have control over lost, mishandled, or incorrectly delivered packages. The local courier will have the most detailed information about your shipment.

If you locate your package later, please continue with the campaign and submit your content as required to remain eligible for future events.