0:02 – In this video, we'll be covering two short, but meaningful features, NPS surveys and reporting First, let's take a look at surveys Grayscale surveys are an easy but impactful way to gauge your candidates experience over time We currently offer one survey type which includes two total questions each question

0:23 – is customizable however the response types are not one question has a zero to ten rating response and the other has a multi-line text response They can be set up up here and allow you to seamlessly survey your candidates at various points during your hiring process in order to track your candidate experience.

0:43 – We made these simple two question surveys that can be included in your automations and set up to be triggered based on actions like changing a candidate's stage in success factors and rejecting or hiring a candidate.

0:57 – Next, let's take a look at reporting metrics and all that's involved. Reporting is a great way to track candidate engagement for you and your team.

1:05 – There are a few different metrics we track on the account level that can be found under this Reports tab. Cold Response Rate, which is the percentage of people who respond to the very first text you send.

1:17 – This gives you an idea of how well your texts are working for you. Depending on your industry, we like to say anything between 25 and 45% is very healthy.

1:27 – Most people fall in the 30% range. Then we have Cold Response Time, which is the average amount of time it takes for candidates to respond to the very first text.

1:40 – Messages sent are the amount of messages that have been sent out using Grayscale. Conversations is the total number of unique conversations.

1:50 – And opt-outs, which is the number of times your candidates have replied directly with the word stop or one of the opt-out keywords.

2:01 – Then we have user metrics and automation metrics with all the same data points minus opt-outs. In the upper left corner, you have the ability to filter these metrics by timeframes.

2:12 – It's set to all time by default. Then we have the export functionality, where you can export the account overview, user metrics, automation metrics, and text for jobs report if you have a text for jobs campaign.